Refund Policy
Refunds
We do not accept refunds or cancellations for any reason. This includes (but is not limited to) carrier delays, transit issues, or back-ordered items.
Exchanges for Damaged Items
We will replace an item only if it arrives damaged or defective.
To qualify for an exchange, you must:
- Contact us within 5 days of delivery.
- Provide clear photos of the damaged product and the shipping box/packaging (all sides).
- File a damage claim with USPS and include your claim number in your email to us: USPS Claims.
Once approved, we’ll share return/handling instructions. Items returned without approval will not be accepted.
Not Eligible for Refund/Return
- All products not damaged/defective.
- Orders past the 5-day notification window.
- Items returned without prior approval.
How to Request an Exchange
Email us at support@angelicaltar.com with:
- Order number and full name
- Photos of the damage and packaging
- Your USPS claim number
Processing Time
Approved exchanges are processed within 5–10 business days. Replacement items ship to the original address unless otherwise arranged.
Additional Notes
- Carrier delays are outside our control and are not grounds for refunds.
- Angelic Altar reserves the right to refuse exchanges that do not meet the criteria.
Questions? Email us at support@angelicaltar.com.